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  • #: 10291
  • Price: free ($0.00) In Apple Store
  • Category: Business
  • Updated: 2011-03-07
  • Current Version: 1.0.3
  • 1.0.3 (iOS 4.0 Tested)
  • Size: 0.70 MB
  • Language: English
  • Seller: OTRS AG
  • Requirements: Compatible with iPhone, iPod touch, and iPad. Requires iOS 3.1.3 or later
  • © 2011 OTRS Inc.
  •  Add to Favorite apps



The OTRS iPhone App provides anytime and anywhere access to all your tickets within OTRS Help Desk (iphone Handle needs to be installed) and will allow you to:

- check the queues you are assigned to

- check escalated tickets

- check tickets that are locked to you

- check tickets on your watchlist

- create new phone tickets

- create articles or add notes to existing tickets

- answer on tickets via email

- close tickets with an additional notecheck

You will need the iPhoneHandle installed on your OTRS installation.

iPhoneHandle 1.0.2 is recommended for OTRS 3.0.x, iPhoneHandle 0.9.6 is recommended for OTRS 2.4.x.

What's New in Version 1.0.3

Added bugfix:
- Fixed bug #6948 - Can't change owner in ticket move screen.

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The information may be outdated (2011-03-27 09:52:59). For actual information go to iTunes

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